Monthly Cycle Tools
Menstrual + Fertility
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Health Resources
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I'm not receiving some (or all) of the menstrual/fertility/other reminders I setup. Why not?
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If you have setup menstrual, fertility, or other email reminders but are
not receiving some (or all) of them, the following
list provides possible reasons:
- If you are using a reminder type that triggers off your last period, but you
have not updated your tracking history recently, the reminder will likely no longer
be triggered. To resolve this, simply keep your tracking history up-to-date, and
make sure to track the first day of each of your periods.
- In addition to the preceding note, if you are using the reminder
types that forecast future events such as "Period is Coming", "Ovulation Date",
or "Fertile Days",
the following discusses issues as to why these reminders may not be sent.
To send these reminder types, MyMonthlyCycles must be able to calculate
your average cycle length so that the start date of your next period can be predicted.
In order to calculate your average menstrual cycle length, you must store at least one complete
menstrual cycle. This means you should store at least the first day of two adjacent menstrual periods.
Until you enter two periods into MyMonthlyCycles, these reminder types can not be sent.
If you have setup exclusion rules to use when your average menstrual cycle length is calculated,
you should make sure that the rules are correct with respect to your cycles: if the rules
were to exclude all of your cycles, MyMonthlyCycles can not calculate your average menstrual cycle
length; as a result, these reminders would not be sent. Exclusion rules for average cycle
length calculation are set on the My Preferences screen. If you think this may be the
problem, use the My History screen (Quick History). It will tell you if your average cycle
length can not be calculated; if this is the case, use My Preferences to adjust your
exclusion rules.
- Your primary email is not confirmed. If you changed your primary email using My Account,
but have not confirmed the new email address, email reminders will not be sent.
MyMonthlyCycles Reminders
are only be sent to confirmed email addresses.
Similarly, if you've added a secondary
email address which is used as a cc: on a reminder, an reminder email is only cc'd if the
email address is confirmed.
- Your email account is blocking our emails. To receive our reminders, make sure you do
not have restrictions on your email account that are blocking email from MyMonthlyCycles.
Further, some email servers do not route mail you have requested to your INBOX. If you
have alternate email folders (such as JUNK or BULK), check there for our emails.
- Your email account is over quota. This will, of course, prevent our email
from getting through to you.
- Your email reminder is Inactive. Only active reminders are sent.
To check the status of your reminders,
click on the Remind Me link, and review the Status column to the right of each reminder.
If a reminder is Inactive, you can re-activate it by
clicking on the set on link for the reminder.
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Disclaimer: All information provided is for educational purposes only.
It is not intended as a substitute for advice provided by a medical doctor or
qualified healthcare provider. You should not use this information
for self-diagnosis or for treating a health problem or disease.
If you have any questions whatsoever about your medical health or believe you have a medical
problem or disease, you should contact your medical doctor or healthcare provider.
You should never disregard medical advice or delay seeking medical advice or treatment because
of something you have read in this glossary. No guarantee is made about the accuracy,
completeness, or relevance of the information contained herein.
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